All about working in a call center
Very many specialists in the field of training know their business perfectly, nevertheless, at the beginning of their professional path, in the work of many of them there are flaws. This is an important enough moment that should be taken into account…
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A competent approach to operator training plays a very important role in how effective the results of a call center are. In fact, the lion’s share of success of any modern contact center depends on how easy and interesting the necessary information…
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Call center is a very popular topic among the HRtime community. Someone wants to conduct training, develop scripts, KPIs or a motivation (read: bonus) system. In fact, all of the above are tools, none of which are universal. The real goal is…
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