A competent approach to operator training plays a very important role in how effective the results of a call center are. In fact, the lion’s share of success of any modern contact center depends on how easy and interesting the necessary information…
read moreCall center is a very popular topic among the HRtime community. Someone wants to conduct training, develop scripts, KPIs or a motivation (read: bonus) system. In fact, all of the above are tools, none of which are universal. The real goal is…
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