All about working in a call center
Every business is about working with huge amounts of data and analyzing it in order to ensure informed decision-making and using opportunities to improve business efficiency and performance. Nonetheless, it looks easy on paper, while processing such huge quantities of data in…
read more
Running a call center, or to be honest, any other business, is more about analyzing data and finding effective solutions than about anything else. Thus, call center analytics can become a powerful tool for driving your contact center forward and overcoming competition….
read more
High-quality customer service is now a common customer demand, which means more and more companies are shifting towards adopting new practices that will allow them to provide consistent customer experience with high customer satisfaction levels. Thus, the job of contact center quality…
read more