As we have promised, here is the second part of our topic about call center data collection and call center data analytics into contact center operations. As we have already mentioned, the main thing about customer interaction analytics you have to know…
read moreEvery business is about working with huge amounts of data and analyzing it in order to ensure informed decision-making and using opportunities to improve business efficiency and performance. Nonetheless, it looks easy on paper, while processing such huge quantities of data in…
read moreCold calling scripts or sales scripts in cold calling are a thing every active sales manager needs. A good script increases the effectiveness of the conversation, and thus the probability of closing a deal. Developing a script is not easy and quite…
read moreNow there’s coming another part of our story about retaining contact center agents and reducing agent turnover rate. Without retaining contact center agents, you will never achieve not only agent retention and good agent performance, but also you will be unable to…
read moreAs call center turnover is a big problem for almost every call center in the world, knowing how to retain your employees is a big competitive advantage. First of all, finding new employees is expensive, and secondly – it’s time-consuming. It includes…
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