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What are the reasons why call center operators quit their jobs
Call center director Call center manager

What are the reasons why call center operators quit their jobs

By Калагент
On December 18, 2023March 26, 2024

Working in a call center gives you the opportunity to earn a starting salary more than anywhere else. Although it is a good start, yet working in a call center comes with stressful situations and challenges unique to this industry. Amidst these…

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Call center agent Call center manager

Nuances of time management for operators: about breaks and lunches

By Калагент
On December 11, 2023March 26, 2024

It is not uncommon for operators to find that in order to get away from their workplace, even for a short lunch break, they constantly have to ask their direct supervisor for a break. This causes some tension and often becomes the…

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What’s behind customer rejection?
Call center manager

What’s behind customer rejection?

By Калагент
On December 4, 2023March 26, 2024

Sales agents often face customer rejections in their work, we’d say that 9.5 out of 10 customer conversations end with customer rejection. For newbies, this is the main thing that make them leave the sales job, while professionals learn for handling objections….

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The Best Call Center Interview Questions (part 2)
Call center agent Call center director Call center manager Call center trainer

The Best Call Center Interview Questions (part 2)

By Калагент
On November 27, 2023March 26, 2024

We are going to provide you with the top list of call center interview questions and answers to assist your hiring strategy. Question and answer interview for call center agents is the most important part of the hiring process, and as agents…

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The Best Call Center Interview Questions (part 1)
Call center agent Call center director Call center manager Call center trainer

The Best Call Center Interview Questions (part 1)

By Калагент
On November 20, 2023March 26, 2024

We are going to provide you with the top list of call center interview questions and answers to assist your hiring strategy. Question and answer interview for call center agents is the most important part of the hiring process, and as agents…

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  • Home
  •  Call center career
    • Call center agents
    • Call center team leaders
    • Call center managers
    • Customer service director
    • Quality analysts
    • Call center trainer
  • Blog