All about working in a call center
Every novice call center operator is always puzzled by the question of how to make communication with customers more pleasant. And it is important at every stage of communication – whether it is the beginning of a conversation or presentation of a…
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Very many specialists in the field of training know their business perfectly, nevertheless, at the beginning of their professional path, in the work of many of them there are flaws. This is an important enough moment that should be taken into account…
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A competent approach to operator training plays a very important role in how effective the results of a call center are. In fact, the lion’s share of success of any modern contact center depends on how easy and interesting the necessary information…
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Here is another part of top call center KPIs you should know to measure the performance of your call center effectively. You can check them out below: 10. Call arrival rate This KPI counts the number of calls that come in each…
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Measuring the success of call center goals begins with establishing key performance indicators (KPIs). Call center KPIs should be measurable values that managers and directors can look at periodically to see how well the contact center is meeting various operational goals and…
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