All about working in a call center
Call center is a very popular topic among the HRtime community. Someone wants to conduct training, develop scripts, KPIs or a motivation (read: bonus) system. In fact, all of the above are tools, none of which are universal. The real goal is…
read more
A call center operator who knows the rules of conversation and telephone etiquette feels confident, thereby adapting to the client and realizing the tasks assigned to him. Let’s try to give 10 tips to all those who are trying to learn how…
read more
Polite robots, voice recognition systems and discounts to reward long wait times help companies communicate more effectively with customers on the phone and increase revenue from the first call. 80% of customer service callers resolve their problems from the first call, according…
read more
“That’s temporary work!” That’s a myth. The reality is that most call center workers are on their positions for years. As in any other company, the average duration of work on the position is from 1 to 3 years, after which an…
read more
If we understand call center as a separate organization – no matter whether it is a part of a company as a department or it is an outsourcing company that provides call center services – we can group the call center team…
read more