Almost every call center operator has encountered objection in sales in his work. Sometimes it is not easy to deal with them, but such practice hardens and is an integral part of the list of useful skills of a call center specialist….
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You’ve probably wondered “What is the work of a call center agent?” many times in your life, and you didn’t even realize how often you encounter it. Calling a taxi, making a doctor’s appointment, ordering home delivery, getting advice on using a…
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Cold calling scripts or sales scripts in cold calling are a thing every active sales manager needs. A good script increases the effectiveness of the conversation, and thus the probability of closing a deal. Developing a script is not easy and quite…
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Now there’s coming another part of our story about retaining contact center agents and reducing agent turnover rate. Without retaining contact center agents, you will never achieve not only agent retention and good agent performance, but also you will be unable to…
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As call center turnover is a big problem for almost every call center in the world, knowing how to retain your employees is a big competitive advantage. First of all, finding new employees is expensive, and secondly – it’s time-consuming. It includes…
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