Almost every call center operator has encountered objection in sales in his work. Sometimes it is not easy to deal with them, but such practice hardens and is an integral part of the list of useful skills of a call center specialist….
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You’ve probably wondered “What is the work of a call center agent?” many times in your life, and you didn’t even realize how often you encounter it. Calling a taxi, making a doctor’s appointment, ordering home delivery, getting advice on using a…
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Cold calling scripts or sales scripts in cold calling are a thing every active sales manager needs. A good script increases the effectiveness of the conversation, and thus the probability of closing a deal. Developing a script is not easy and quite…
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The working space of a call center agent should be comfortable, ergonomically designed, and moderately simple. The comfort level of agent workspace depends on the correct furniture selection and the arrangement of office equipment. Ergonomics is significant in terms of the placement…
read moreIt is not uncommon for operators to find that in order to get away from their workplace, even for a short lunch break, they constantly have to ask their direct supervisor for a break. This causes some tension and often becomes the…
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