All about working in a call center
Very often in the framework of call center performance, representatives of online stores consider only key indicators, the main one being conversion rate. One way or another, all such indicators point to the effectiveness of the telemarketing campaign only for a specific…
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Much has been said about employee motivation, including detailed works that cover it in the context of business and psychology. Nevertheless, it cannot be said that this topic has exhausted itself – it is a rather difficult direction, which is constantly replenished…
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If we understand call center as a separate organization – no matter whether it is a part of a company as a department or it is an outsourcing company that provides call center services – we can group the call center team…
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