All about working in a call center
Every business is about working with huge amounts of data and analyzing it in order to ensure informed decision-making and using opportunities to improve business efficiency and performance. Nonetheless, it looks easy on paper, while processing such huge quantities of data in…
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Cold calling scripts or sales scripts in cold calling are a thing every active sales manager needs. A good script increases the effectiveness of the conversation, and thus the probability of closing a deal. Developing a script is not easy and quite…
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Now there’s coming another part of our story about retaining contact center agents and reducing agent turnover rate. Without retaining contact center agents, you will never achieve not only agent retention and good agent performance, but also you will be unable to…
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As call center turnover is a big problem for almost every call center in the world, knowing how to retain your employees is a big competitive advantage. First of all, finding new employees is expensive, and secondly – it’s time-consuming. It includes…
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It all depends on what are the priorities and main tasks for your call center supervisors – those who are more focused on coaching require you to evaluate their coaching efforts, while those who are aiming at management tasks require more attention…
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