All about working in a call center
Сall center team leader: definition of the term The call center team leader, otherwise known as call center supervisor, is a lower management role that is responsible for leading and managing the team of call center agents. Call center team leaders are…
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Working in a call center gives you the opportunity to earn a starting salary more than anywhere else. Although it is a good start, yet working in a call center comes with stressful situations and challenges unique to this industry. Amidst these…
read moreIt is not uncommon for operators to find that in order to get away from their workplace, even for a short lunch break, they constantly have to ask their direct supervisor for a break. This causes some tension and often becomes the…
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Sales agents often face customer rejections in their work, we’d say that 9.5 out of 10 customer conversations end with customer rejection. For newbies, this is the main thing that make them leave the sales job, while professionals learn for handling objections….
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We are going to provide you with the top list of call center interview questions and answers to assist your hiring strategy. Question and answer interview for call center agents is the most important part of the hiring process, and as agents…
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