All about working in a call center
We are going to provide you with the top list of call center interview questions and answers to assist your hiring strategy. Question and answer interview for call center agents is the most important part of the hiring process, and as agents…
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Very often in the framework of call center performance, representatives of online stores consider only key indicators, the main one being conversion rate. One way or another, all such indicators point to the effectiveness of the telemarketing campaign only for a specific…
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Much has been said about employee motivation, including detailed works that cover it in the context of business and psychology. Nevertheless, it cannot be said that this topic has exhausted itself – it is a rather difficult direction, which is constantly replenished…
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Here is another part of top call center KPIs you should know to measure the performance of your call center effectively. You can check them out below: 10. Call arrival rate This KPI counts the number of calls that come in each…
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Measuring the success of call center goals begins with establishing key performance indicators (KPIs). Call center KPIs should be measurable values that managers and directors can look at periodically to see how well the contact center is meeting various operational goals and…
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