All about working in a call center
We are going to provide you with the top list of call center interview questions and answers to assist your hiring strategy. Question and answer interview for call center agents is the most important part of the hiring process, and as agents…
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Very often in the framework of call center performance, representatives of online stores consider only key indicators, the main one being conversion rate. One way or another, all such indicators point to the effectiveness of the telemarketing campaign only for a specific…
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Much has been said about employee motivation, including detailed works that cover it in the context of business and psychology. Nevertheless, it cannot be said that this topic has exhausted itself – it is a rather difficult direction, which is constantly replenished…
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Every novice call center operator is always puzzled by the question of how to make communication with customers more pleasant. And it is important at every stage of communication – whether it is the beginning of a conversation or presentation of a…
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Very many specialists in the field of training know their business perfectly, nevertheless, at the beginning of their professional path, in the work of many of them there are flaws. This is an important enough moment that should be taken into account…
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