It is not uncommon for operators to find that in order to get away from their workplace, even for a short lunch break, they constantly have to ask their direct supervisor for a break. This causes some tension and often becomes the…
read more
Sales agents often face customer rejections in their work, we’d say that 9.5 out of 10 customer conversations end with customer rejection. For newbies, this is the main thing that make them leave the sales job, while professionals learn for handling objections….
read more
We are going to provide you with the top list of call center interview questions and answers to assist your hiring strategy. Question and answer interview for call center agents is the most important part of the hiring process, and as agents…
read more
We are going to provide you with the top list of call center interview questions and answers to assist your hiring strategy. Question and answer interview for call center agents is the most important part of the hiring process, and as agents…
read more
Very often in the framework of call center performance, representatives of online stores consider only key indicators, the main one being conversion rate. One way or another, all such indicators point to the effectiveness of the telemarketing campaign only for a specific…
read more