All about working in a call center
Much has been said about employee motivation, including detailed works that cover it in the context of business and psychology. Nevertheless, it cannot be said that this topic has exhausted itself – it is a rather difficult direction, which is constantly replenished…
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Every novice call center operator is always puzzled by the question of how to make communication with customers more pleasant. And it is important at every stage of communication – whether it is the beginning of a conversation or presentation of a…
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Very many specialists in the field of training know their business perfectly, nevertheless, at the beginning of their professional path, in the work of many of them there are flaws. This is an important enough moment that should be taken into account…
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A competent approach to operator training plays a very important role in how effective the results of a call center are. In fact, the lion’s share of success of any modern contact center depends on how easy and interesting the necessary information…
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Here is another part of top call center KPIs you should know to measure the performance of your call center effectively. You can check them out below: 10. Call arrival rate This KPI counts the number of calls that come in each…
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