All about working in a call center
Polite robots, voice recognition systems and discounts to reward long wait times help companies communicate more effectively with customers on the phone and increase revenue from the first call. 80% of customer service callers resolve their problems from the first call, according…
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“That’s temporary work!” That’s a myth. The reality is that most call center workers are on their positions for years. As in any other company, the average duration of work on the position is from 1 to 3 years, after which an…
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If we understand call center as a separate organization – no matter whether it is a part of a company as a department or it is an outsourcing company that provides call center services – we can group the call center team…
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Even a few years ago a call center agent was a man who used to answer phone calls from customers in order to provide service. Nonetheless, as the world is changing sharply, the job of call center agents is also evolving. Nowadays,…
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Even though this professions seems easy, it isn’t. All of us would like to get additional money, so part-time jobs are in favor. One of such positions is call center agent job. For most candidates, it looks like an easy way to…
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